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Policy of Exchanging and Returning Goods

Conditions for changing returns

  1. The returned product must include Pie Pie’s bill and also within the return period (3 days since the  date of the invoice to the customer)

  2. Product defects in form (distortion, defection, cracking…)

  3. Product is wrong in size, quantity compared to information on packing, barcode

  4. Expired goods (Applied with baking ingredients)

Method of return and return goods

Customers contact to Pie Pie via Hotline in case of returning goods. Pie Pie only accepts payment by the following methods:

  • Change the original product to the correct product code on the invoice

  • Change to another product with a total value equal to or greater than the product code customer purchased on the invoice.

  • No refunds in any case.

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