General Policy and Regulations
When you visit Pie Pie, you agree with the points stated in this article. Pie Pie reserves the right to change, edit, add or remove any part of this General Policy & Regulations page, at any time. The changes take effect immediately after being posted on the website without prior notice. And when you continue to use the site, after changes to this Terms are posted, it means that you accept those changes.
How to use the website
When entering our web site, you must ensure full 18 years of age, or access under the supervision of a parent or legal guardian. You guarantee to have full civil acts to carry out the purchase and sale of goods in accordance with the current provisions of Vietnamese law.
It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third parties without our written permission. If we violate any of these, we will cancel your account without prior notice.
During the registration process, you agree to receive promotional emails from the website. If you do not want to continue to receive mail, you can refuse by clicking on the link at the bottom of every promotional email.
Your opinion
All website content and your critical comments are our property. If we detect any fake information, we will lock your account immediately or take other measures as required by Vietnamese law.
Accept orders and prices
We reserve the right to refuse or cancel your order for any reason related to technical errors, the system objectively at any time. We can ask for more phone numbers and addresses before taking orders.
We are committed to providing the most accurate pricing information to consumers. However, sometimes there are errors that occur, for example, if the product price is not displayed correctly on the website or in the wrong price, we will contact the instructions or notice to cancel the order. that for you. We also reserve the right to refuse or cancel any order whether or not the order has been confirmed or paid.
Change or cancel the transaction at Pie Pie
In any case, you have the right to terminate the transaction if you have taken the following measures:
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Notify Pie Pie about canceling transactions via Pie Pie's Hotline.
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Return the goods received but have not used or enjoyed any benefits from such goods (in accordance with the policy of returning goods).
Resolve the consequences due to error of entering wrong information at Pie Pie
You are responsible for providing complete and accurate information when participating in transactions at Pie Pie. In case you enter the wrong information and send it to Pie Pie e-commerce site, Pie Pie reserves the right to refuse to execute the transaction. In addition, in any case, you have the right to unilaterally terminate the transaction if you have taken the following measures:
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Inform Pie Pie via Hotline.
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Return the goods received but have not used or enjoyed any benefits from such goods in accordance with the provisions in the Regulations on returning goods.
In case of Pie Pie Kitchen's wrong information that Pie Pie can prove as the fault of the system or from a third party (wrong price, wrong origin, ...), Pie Pie will give you a discount code for the next purchase with par value depending on the specific case and reserves the right not to make a faulty transaction.
Safe and convenient payment at Pie Pie
Buyers can refer to the following payment methods and choose to apply the appropriate method:
Method 1 : Postpayment (COD – Collect on Delivery):
Step 1: Buyers find out information about products and services posted;
Step 2: Buyer confirms the order (phone, message, email);
Step 3: Seller confirms the Buyer information;
Step 4: Sellers;
Step 5: Buyers receive goods and pay.
Method 2: Online payment via credit card, bank transfer
Step 1: Buyers find out information about products and services posted;
Step 2: Buyer confirms the order (phone, message, email);
Step 3: Seller confirms the Buyer information;
Step 4: Buyers pay;
Step 5: Sellers;
Step 6: Buyers receive goods.
For buyers from Pie Pie, they must collect according to the company's payment policy.
Secure transactions at Pie Pie
We use services to protect information about content that sellers post products on Pie Pie. To ensure transactions are successfully conducted, minimize the risks that may arise.